Why Most Automations Are Built Backwards — And How Goal-First Design Changes Everything
Most automations are built backwards from tools, not outcomes. Here’s the goal-first design framework that ties every workflow to a business metric — and keeps value from leaking away.
The Process Selection Problem: Why Most Companies Get Their First Three AI Workflows Wrong
Most companies automate the wrong processes first. Here’s a practical framework for selecting your first three AI workflows — and avoiding costly automation debt.